Support widget
for modern SaaS
Support widget
for modern SaaS
Designed for B2B SaaS support, the Productlane Widget enables customers to reach out, get help, and share feedback effortlessly.
Designed for B2B SaaS support, the Productlane Widget enables customers to reach out, get help, and share feedback effortlessly.
Changelog
April 30, 2026
Customer Support Portal
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Custom authentication
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests in development
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Today, we’re introducing our Customer Support Portal, which lets customers keep track of all their Linear requests and respond to every email or chat.
If you use the public roadmap, activating the Support Portal will add your.
Changelog
April 30, 2026
Customer Support Portal
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Custom authentication
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests in development
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Today, we’re introducing our Customer Support Portal, which lets customers keep track of all their Linear requests and respond to every email or chat.
If you use the public roadmap, activating the Support Portal will add your.
Changelog
April 30, 2026
Customer Support Portal
Acme
Roadmap
Docs
Changelog
Requests
5
My requests
3
Team requests
2
New request
Important
Knowledge base
Custom authentication
Open
Invoicing signature
Automated Tax Calculation
Help Center
Completed
Recurring Payment Reminders for Customers
Payment Processing Delay
Loyalty Program Integration
Inconsistent Tax Calculation
Mobile improvements for Payment Submission
User Interview
Integration with Popular E-commerce Platforms
Francis
15
Requests in development
92
Requests completed
Give us feedback
What should we build this year?
What should we remove?
How can we make your life easier?
Today, we’re introducing our Customer Support Portal, which lets customers keep track of all their Linear requests and respond to every email or chat.
If you use the public roadmap, activating the Support Portal will add your.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Feedback modal
Allow users to give feedback directly from within your product.
Customizable links
Enables you to add helpful resources for your customers.
Changelog
Notifiy users about recent feature launches and increase adoption.
Custom themes
Match the widget's theme with your website and brand colors.
Instant Feedback from anywhere in your app
Capture all types of feedback wherever customers interact with your product, from quick bug reports to detailed questions and feature requests.
How can we help you?
Share any feedback, context, or screenshots.
We'll take it from there.
low
medium
high
Submit
Prioritize your requests and messages.
Requests
2
How can we help you?
Share any feedback, context, or screenshots.
We'll take it from there.
low
medium
high
Submit
Prioritize your requests and messages.
Requests
2
How can we help you?
Share any feedback, context, or screenshots.
We'll take it from there.
low
medium
high
Submit
Prioritize your requests and messages.
Requests
2
Customizable links to add helpful resources
Use custom links to direct your users to key settings within your product, like your docs, changelog, or a Slack connect channel.
Custom links
Add up to five custom links to your widget
Docs
https://productlane.com/docs
Book a demo
https://cal.com/team/productlane/demo
Title
URL
Title
URL
Title
URL
Custom links
Add up to five custom links to your widget
Docs
https://productlane.com/docs
Book a demo
https://cal.com/team/productlane/demo
Title
URL
Title
URL
Title
URL
Custom links
Add up to five custom links to your widget
Docs
https://productlane.com/docs
Book a demo
https://cal.com/team/productlane/demo
Title
URL
Title
URL
Title
URL
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Prioritize your requests and messages.
Requests
2
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
In-app changelog notifications
Instantly notify users in-app about new features, bug fixes, and important updates. Keep them informed and increase feature adoption with timely, relevant announcements and easy access to your changelog.
41
Robust API Versioning
In Progress
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations.
What's new
Portal upgrades
41
Robust API Versioning
In Progress
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations.
What's new
Portal upgrades
41
Robust API Versioning
In Progress
Anything that made this more or less important in the meantime?
low
medium
high
Your requests
Ethan Carver
3d
As our API evolves, ensuring backward compatibility is key to avoiding disruptions in existing integrations.
What's new
Portal upgrades
Align the widget fully with your brand using a custom theme
Align the widget fully with your brand using a
custom theme
The support widget is an integral part of your product. That's why it's fully customizable, allowing you to adjust every color to your brand, even in dark mode. Personalize it to seamlessly blend with your product's look and feel, ensuring a great user experience.
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Hey, we’re here for you.
Search docs
Ask AI
Contact us
We usually reply within 2 hours.
Send a feature request
Book a call
Shortcuts
Changelog
Multi-select and inbox filters
All updates
Productboard importer
Unlock the Full Potential
All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.
High performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
High performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented. We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
High performing startups choose Productlane
Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane is the best tool"
Productlane is the best tool to keep your customers engaged in your Linear roadmap. Customer service is also very reactive and comprehnsive regarding any kind of request
Clément Fradet Normand
Co-Founder of Clovis.app
"Must-have tool for all B2B SaaS products"
Productlane keeps us shipping what our customers want When we decided to try Productlane originally, the ease of receiving valuable customer feedback resonated with me personally. Productlane is a must-have tool for all B2B SaaS products"
Peer Rahne
Co-Founder at All Quiet
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Powering user-centered companies worldwide
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.
Make the switch to purpose-built
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and purpose-built on Linear.