Support Widget
for B2B SaaS

Support Widget
for B2B SaaS

Designed for B2B SaaS support, the Productlane Widget enables customers to reach out, get help, and share feedback effortlessly.

Designed for B2B SaaS support, the Productlane Widget enables customers to reach out, get help, and share feedback effortlessly.

support widget b2b saas customer support productlane

Feedback modal

Allow users to give feedback directly from within your product.

Customizable links

Enables you to add helpful resources for your customers.

Changelog

Notifiy users about recent feature launches and increase adoption.

Custom themes

Match the widget's theme with your website and brand colors.

Instant Feedback from anywhere in your app

Capture all types of feedback wherever customers interact with your product, from quick bug reports to detailed questions and feature requests.

support widget feedback modal productlane

Customizable links to add helpful resources

Use custom links to direct your users to key settings within your product, like your docs, changelog, or a Slack connect channel.

support widget custom links productlane

In-app changelog notifications

Instantly notify users in-app about new features, bug fixes, and important updates. Keep them informed and increase feature adoption with timely, relevant announcements and easy access to your changelog.

support widget changelog in app notifications productlane

Align the widget fully with your brand using a custom theme

The support widget is an integral part of your product. That's why it's fully customizable, allowing you to adjust every color to your brand, even in dark mode. Personalize it to seamlessly blend with your product's look and feel, ensuring a great user experience.

support widget custom theme productlane

Unlock the Full Potential

All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.

Shared Inbox

Shared email inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared email inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared email inbox

Send & receive emails, internal comments and close the loop.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

Shared Inbox

Changelog

Keep users in the loop about recent launches and fixes.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

High-performing startups choose Productlane

Productlane is the most efficient way for user-centric teams to streamline customer support and feedback.

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.


Make the switch to purpose-built

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.