Support Widget
for B2B SaaS
Support Widget
for B2B SaaS
Designed for B2B SaaS support, the Productlane Widget enables customers to reach out, get help, and share feedback effortlessly.
Designed for B2B SaaS support, the Productlane Widget enables customers to reach out, get help, and share feedback effortlessly.
Feedback modal
Allow users to give feedback directly from within your product.
Customizable links
Enables you to add helpful resources for your customers.
Changelog
Notifiy users about recent feature launches and increase adoption.
Custom themes
Match the widget's theme with your website and brand colors.
A Support Widget built
for B2B SaaS
Unify your support, feedback, and changelog into a customizable widget. Capture feedback seamlessly within your app.
Instant Feedback from anywhere in your app
Capture all types of feedback wherever customers interact with your product, from quick bug reports to detailed questions and feature requests.
Customizable links to add helpful resources
Use custom links to direct your users to key settings within your product, like your docs, changelog, or a Slack connect channel.
In-app changelog notifications
Instantly notify users in-app about new features, bug fixes, and important updates. Keep them informed and increase feature adoption with timely, relevant announcements and easy access to your changelog.
Align the widget fully with your brand using a custom theme
The support widget is an integral part of your product. That's why it's fully customizable, allowing you to adjust every color to your brand, even in dark mode. Personalize it to seamlessly blend with your product's look and feel, ensuring a great user experience.
Unlock the Full Potential
All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.
Fast Linear sync
Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.
Set up in 5 minutes
Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.
Built with 🥨 in Munich
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.
Fast Linear sync
Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.
Set up in 5 minutes
Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.
Built with 🥨 in Munich
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.
Fast Linear sync
Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within
a few milliseconds.
Set up in 5 minutes
Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.
Built with 🥨 in Munich
Productlane
The customer support tool for modern
SaaS companies. Built on Linear.
Productlane
The customer support tool for modern
SaaS companies. Built on Linear.
Productlane
The customer support tool for modern SaaS companies.Built on Linear.
Features