A call recorder for customer support
A call recorder for customer support
Valuable feedback from talking to customers never gets lost again with the Productlane call recorder. Act on it and close the loop.
Valuable feedback from talking to customers never gets lost again with the Productlane call recorder. Act on it and close the loop.
Timestamp notes
Take timestamped notes and share specific parts of a call internally.
Take timestamped notes and share specific parts of
a call internally.
AI Transcripts
You will always have a backup in case you didn’t take notes.
Smart templates
Write a template or autogenerate one from trending Linear issues.
Linear Sync
Turn your call notes into Linear issues or projects in an instant.
Actionable call recording
Customer feedback from calls should be strongly tied to your issue tracker so your engineering team knows what customers are reporting.
Take smart notes during a meeting
Any new line of a note you take during a call stays linked to the recording. Just press the play button next to the line and revisit the relevant part of the conversation.
•
She is looking for a way to share user call context with engineering
•
We used typeform for User Research
0:32
•
We have 10s of thousands of users. All users are in Intercom. We have labels in Intercom, this could be segments.
Create dynamic note templates
Uncover more customer problems during a conversation. A template will be generated at the beginning of your meeting – with the issues and projects that got the most mentions in the last four weeks.
Link notes to Linear
issues and projects
Link notes to Linear issues and projects
Add specific snippets from call notes to their respective Linear issue or project, to make them directly visible for engineers. Productlane automatically suggests the relevant item to save you time when processing feedback.
PRO-3067
Snooze Threads
FEA-92
Mis-using tags for feature ideas
PRO-3173
Display issues associated with a project on portal
See how often certain requests have been mentioned in a call
Evaluate demand and prioritize work
See which projects and issues are mentioned the most. Then use custom segments and personas to evaluate opportunities and make the right product decisions for your business.
Follow up when feedback is
implemented in Linear
Productlane will notify you when an issue or project is marked as done. Now it’s easy to follow up with customers and make sure they feel heard.
Unlock the Full Potential
Unlock the full potential
All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Evgenii Pavlov
Co-founder of flair.hr
Why high-performing startups choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Productlane was a game changer for us"
Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.
Co-founder, beams
"It pairs nicely with Linear for project planning"
Using Productlane since the early stages has shown us how much value this product adds to our stack.
With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!
Pierre Colson
VP of Product & Design, Flair
"We love Productlane at Mintlify."
It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.
Keep up your great work
Flo Merian
Marketing, Mintify
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.
Fast Linear sync
Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.
Set up in 5 minutes
Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.
Built with 🥨 in Munich
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.
Fast Linear sync
Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.
Set up in 5 minutes
Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.
Built with 🥨 in Munich
Get closer to your customers now
Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.
Unlimited free viewers
With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.
Fast Linear sync
Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within
a few milliseconds.
Set up in 5 minutes
Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.
Built with 🥨 in Munich
Productlane
The customer support tool for modern
SaaS companies. Built on Linear.
Productlane
The customer support tool for modern
SaaS companies. Built on Linear.
Productlane
The customer support tool for modern SaaS companies.Built on Linear.
Features