The number one support tool for Linear.

The number one support tool for Linear.

The number one support tool for Linear.

A call recorder for customer support

A call recorder for customer support

Valuable feedback from talking to customers never gets lost again with the Productlane call recorder. Act on it and close the loop.

Valuable feedback from talking to customers never gets lost again with the Productlane call recorder. Act on it and close the loop.

Talking to your users is not limited to a specific team. The call
recorder serves all the teams - sales, support and product.

call recorder customer support productlane
call recorder customer support productlane
call recorder customer support productlane
call recorder customer support productlane

Recording

The Productlane bot automatically joins your meetings.

AI Transcripts

You will always have a backup in case you didn’t take notes.

Timestamp notes

Take timestamped notes and share specific parts of a call internally.

Linear Sync

Turn your call notes into Linear issues or projects in an instant.

Actionable call recording

In an era of product-focused, modern SaaS companies, customer feedback from calls should be strongly tied to your issue tracker.

Take smart notes during a meeting

Any new line of a note you take during a call stays linked to the recording. Just press the play button next to the line and revisit the relevant part of the conversation.


She is looking for a way to share user call context with engineering



She is looking for a way to share user call context with engineering



We used typeform for User Research


0:32


We have 10s of thousands of users. All users are in Intercom. We have labels in Intercom, this could be segments.

call recorder customer support smart notes
call recorder customer support smart notes

Create dynamic note templates

Uncover more customer problems during a conversation. A template will be generated at the beginning of your meeting – with the issues and projects that got the most mentions in the last four weeks.

call recorder customer support call templates
call recorder customer support call templates

Link notes to Linear
issues and projects

Add specific snippets from call notes to their respective Linear issue or project, to make them directly visible for engineers. Productlane automatically suggests the relevant item to save you time when processing feedback.

PRO-3067

Snooze Threads

FEA-92

Mis-using tags for feature ideas

PRO-3173

Display issues associated with a project on portal

call recorder customer support linear sync
call recorder customer support linear sync

Evaluate demand and
prioritize work

See which projects and issues are mentioned the most. Then use custom segments and personas to evaluate opportunities and make the right product decisions for your business.

call recorder customer support prioritization
call recorder customer support prioritization

Follow up when feedback is
implemented

Productlane will notify you when an issue or project is marked as done. Now it’s easy to follow up with customers and make sure they feel heard.

call recorder customer support feedback loop
call recorder customer support feedback loop

Unlock the Full Potential

All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.

Shared Inbox

Shared inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared inbox

Send & receive emails, internal comments and close the loop.

Integration

Integration

Connect all your customers' relevant data for streamlined support.

Integration

Integration

Connect all your customers' relevant data for streamlined support.

Integration

Integration

Connect all your customers' relevant data for streamlined support.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.

Built with ♥︎ in Munich

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.

Built with ♥︎ in Munich

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.

Built with ♥︎ in Munich

Get closer to your customers now

Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.

Affordable for all teams

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.

Linear sync engine

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.

Built with ♥︎ in Munich