A call recorder for customer support

A call recorder for customer support

Valuable feedback from talking to customers never gets lost again with the Productlane call recorder. Act on it and close the loop.

Valuable feedback from talking to customers never gets lost again with the Productlane call recorder. Act on it and close the loop.

call recorder customer support productlane
call recorder customer support productlane
call recorder customer support productlane

Timestamp notes

Take timestamped notes and share specific parts of a call internally.

Take timestamped notes and share specific parts of

a call internally.

AI Transcripts

You will always have a backup in case you didn’t take notes.

Smart templates

Write a template or autogenerate one from trending Linear issues.

Linear Sync

Turn your call notes into Linear issues or projects in an instant.

Actionable call recording

Customer feedback from calls should be strongly tied to your issue tracker so your engineering team knows what customers are reporting.

Take smart notes during a meeting

Any new line of a note you take during a call stays linked to the recording. Just press the play button next to the line and revisit the relevant part of the conversation.


She is looking for a way to share user call context with engineering



We used typeform for User Research


0:32


We have 10s of thousands of users. All users are in Intercom. We have labels in Intercom, this could be segments.

call recorder customer support smart notes
call recorder customer support smart notes
call recorder customer support smart notes

Create dynamic note templates

Uncover more customer problems during a conversation. A template will be generated at the beginning of your meeting – with the issues and projects that got the most mentions in the last four weeks.

call recorder customer support smart notes
call recorder customer support smart notes
call recorder customer support smart notes

Link notes to Linear
issues and projects

Link notes to Linear issues and projects

Add specific snippets from call notes to their respective Linear issue or project, to make them directly visible for engineers. Productlane automatically suggests the relevant item to save you time when processing feedback.

PRO-3067

Snooze Threads

FEA-92

Mis-using tags for feature ideas

PRO-3173

Display issues associated with a project on portal

call recorder customer support smart notes
call recorder customer support smart notes
call recorder customer support smart notes

See how often certain requests have been mentioned in a call

Evaluate demand and prioritize work

See which projects and issues are mentioned the most. Then use custom segments and personas to evaluate opportunities and make the right product decisions for your business.

call recorder customer support smart notes
call recorder customer support smart notes
call recorder customer support smart notes

Follow up when feedback is
implemented in Linear

Productlane will notify you when an issue or project is marked as done. Now it’s easy to follow up with customers and make sure they feel heard.

call recorder customer support smart notes
call recorder customer support smart notes
call recorder customer support smart notes

Unlock the Full Potential

Unlock the full potential

All of Productlanes' features are designed to close the loop on everything, build real relationships in customer support and ship well-crafted products.

Shared Inbox

Shared email inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared email inbox

Send & receive emails, internal comments and close the loop.

Shared Inbox

Shared email inbox

Send & receive emails, internal comments and close the loop.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Integration

API and integrations

Connect all your customers' requests through Zapier or our API.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Shared Inbox

Slack

Reply to feedback in your slack connect channels from your Productlane inbox.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

Recorder

Widget

Gather more feedback and support with an embeddable widget.

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Evgenii Pavlov

    Co-founder of flair.hr

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Get closer to your customers now

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.

Unlimited free viewers

Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.

Fast Linear sync

Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.

Set up in 5 minutes

Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.

Get closer to your customers now

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.

Unlimited free viewers

Only pay for editors and invite unlimited free viewers, to make your feedback visible for everyone in the company.

Fast Linear sync

Close to magic: Jump into a Linear issue and back to the conversation in a breeze and view all requested Linear issue per company.

Set up in 5 minutes

Signup, connect your support email, make your portal public, add a link to your app and start receiving feedback fast.

Get closer to your customers now

Bring your support channels together, close the loop on all feedback and ship well-crafted products. Local first and built on Linear.

Unlimited free viewers

With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.

Fast Linear sync

Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within

a few milliseconds.

Set up in 5 minutes

Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.

Productlane

Customer support and feedback management for world-class companies. Built on Linear.

Productlane

Customer support and feedback management for world-class companies. Built on Linear.

Productlane

Customer support and feedback management for world-class companies. Built on Linear.