The number one support tool for Linear.

The number one support tool for Linear.

The number one support tool for Linear.

The customer support platform for modern SaaS

Productlane combines a lightning-fast support tool with a feedback hub so you can close the loop on everything and ship well-crafted products. Local first. Built on Linear.

Shared Email Inbox

Slack Helpdesk

Feedback Hub

Widget

Changelog

Public Roadmap

Shared Email Inbox

Slack Helpdesk

Feedback Hub

Widget

Changelog

Public Roadmap

Shared Email Inbox

Shared Email Inbox

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Powering 2000+ user-centered companies worldwide

Support meets feedback hub,
to close the loop for everything

Customer feedback reaches you through calls, emails, and various other sources. Respond to it, act on it, and follow up swiftly with a unified feedback and support setup.

Customer feedback reaches you through calls, emails, and various other sources. Respond to it, act on it, and follow up swiftly with a unified feedback and support setup.

Built on Linear

Fast, native Linear sync. Create and connect issues and projects.

Built on Linear

Fast, native Linear sync. Create and connect issues and projects.

Built on Linear

Fast, native Linear sync. Create and connect issues and projects.

Built on Linear

Fast, native Linear sync. Create and connect issues and projects.

Collaboration

Connecting product, support, and engineers for optimal results.

Collaboration

Connecting product, support, and engineers for optimal results.

Collaboration

Connecting product, support, and engineers for optimal results.

Collaboration

Connecting product, support, and engineers for optimal results.

Speed

A lightning fast UI and Linear sync. Creating a native experience.

Speed

A lightning fast UI and Linear sync. Creating a native experience.

Speed

A lightning fast UI and Linear sync. Creating a native experience.

Speed

A lightning fast UI and Linear sync. Creating a native experience.

Product focused

Built to prioritize continuous and user-centric development.

Product focused

Built to prioritize continuous and user-centric development.

Product focused

Built to prioritize continuous and user-centric development.

Product focused

Built to prioritize continuous and user-centric development.

Shared email inbox
for customer support

Sending & receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.

Emailing & signatures

Automatically receive emails in your inbox and answer them directly.

Snooze conversations

Snoozing speeds up inbox zero and keeps key conversations accessible.

Undo sent

Undo the sending of your message within 10 seconds after sending.

Connect to Linear

Turn feedback into action. Create or connect a Linear issue instantly.

Emailing & signatures

Automatically receive emails in your inbox and answer them directly.

Snooze conversations

Snoozing speeds up inbox zero and keeps key conversations accessible.

Undo sent

Undo the sending of your message within 10 seconds after sending.

Connect to Linear

Turn feedback into action. Create or connect a Linear issue instantly.

Emailing & signatures

Automatically receive emails in your inbox and answer them directly.

Snooze conversations

Snoozing speeds up inbox zero and keeps key conversations accessible.

Undo sent

Undo the sending of your message within 10 seconds after sending.

Connect to Linear

Turn feedback into action. Create or connect a Linear issue instantly.

Slack Helpdesk

Handle all your customer Slack conversations with Productlane. 



Reply to feedback, ask for more context, and build relationships.

Reply to feedback

Reply to feedback

Never forget to get back to a customer on slack and close the loop.

Never forget to get back to a customer on slack and close the loop.

Linear Sync

Linear Sync

Turn slack messages into actionable feedback. Connect to Linear instantly.

Turn slack messages into actionable feedback. Connect to Linear instantly.

Inbox zero for Slack

Inbox zero for Slack

Productlane helps you reach inbox zero for slack connect conversations.

Productlane helps you reach inbox zero for slack connect conversations.

Collobarate on slack messages

Collobarate on slack messages

Streamline communication with internal comments for slack messages.

Streamline communication with internal comments for slack messages.

Unify your support widget, feedback portal and changelog

Efficiently manage how you keep customers in the loop about fixes, launches and upcoming features.

Widget

Get even more feedback through a widget and upvotes on your roadmap.

Widget

Get even more feedback through a widget and upvotes on your roadmap.

Public Roadmap

Share a beautiful roadmap synced with your Linear projects to get more feedback.

Changelog

Keep customers in the loop about recent fixes and features, customizable and beautiful.

Product focused
Support Widget

Be there for your customers at every step. The Productlane Widget lets them reach out, get help, and share feedback effortlessly.

Customizable links.

Enables you to add helpful resources for your customers.

Feedback modal.

Allow users to give feedback directly from within your product.

Changelog spotlight.

Highlight recent feature launches and increase feature adoption.

Custom themes.

Match the widget's theme with your website and brand colors.

Customizable links.

Enables you to add helpful resources for your customers.

Feedback modal.

Allow users to give feedback directly from within your product.

Changelog spotlight.

Highlight recent feature launches and increase feature adoption.

Custom themes.

Match the widget's theme with your website and brand colors.

Customizable links.

Enables you to add helpful resources for your customers.

Feedback modal.

Allow users to give feedback directly from within your product.

Changelog spotlight.

Highlight recent feature launches and increase feature adoption.

Custom themes.

Match the widget's theme with your website and brand colors.

Customizable links.

Enables you to add helpful resources for your customers.

Feedback modal.

Allow users to give feedback directly from within your product.

Changelog spotlight.

Highlight recent feature launches and increase feature adoption.

Custom themes.

Match the widget's theme with your website and brand colors.

Connect all feedback with Linear, even Call recordings

Talking to your users is not limited to a specific team and contains valuable customer feedback. Create actionable insights with the Productlane call recorder and our native Linear sync.

Linear Sync

Linear Sync

Take any part of your notes and link a Linear issue to it.

Take any part of your notes and link a Linear issue to it.

AI Transcripts

AI Transcripts

You will always have a backup in case you didn’t take notes.

You will always have a backup in case you didn’t take notes.

Recording

Recording

The Productlane call recorder bot automatically joins your meetings.

The Productlane call recorder bot automatically joins your meetings.

Timestamp notes

Timestamp notes

Take timestamped notes and link to only the relevant part of the call.

Take timestamped notes and link to only the relevant part of the call.

The number 1 support tool built on Linear

Operate Linear from the Productlane UI with a 2-way-sync.
Connect projects and issues, publish them to your portal and
auto-create changelogs.

Operate Linear from the Productlane UI with a 2-way-sync.
Connect projects and issues, publish them to your portal and auto-create changelogs.

Operate Linear from the Productlane UI with a 2-way-sync. Connect projects and issues, publish them to your portal and auto-create changelogs.

Received feedback from different sources

Inbox

7

DEV-323

Natively creating an issue based on received feedback.

Assign to a new project

New project

in Productlane.

Publish or hide your projects and issues on your customer portal

Publish

Hide

Changelog

Roadmap

Create Changelog from done issues & projects

Bring your channels together with a powerful API and Integrations

Connect your most valuable customer data and start with seamlessly integrated customer support.

Raycast

Raycast

The easiest way to send feedback to

Productlane with a simple shortcut.

The easiest way to send feedback to

Productlane with a simple shortcut.

Slack

Slack

Manage your slack customer conversations from the Productlane shared inbox.

Manage your slack customer conversations from the Productlane shared inbox.

API

API

Sync your contacts, feedback and more with your API.

Sync your contacts, feedback and more with your API.

Zapier

Zapier

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Hubspot

Hubspot

Import contacts, view the delivery status of feedback in Hubspot.

Import contacts, view the delivery status of feedback in Hubspot.

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

Why our customers chose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.


    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"


    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.


    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

A unique customer support
and feedback tool for B2B

The first customer support tool with a sync engine. Every interaction in Productlane feels like a native app, with the highest design standards and end-to-end feedback processing.

Linear Sync Engine

Close feedback loops at scale

Call recorder

Public roadmap

Slack

Widget

Beta

Productlane

Fast and native Linear sync

Easily send updates for done Linear projects and issues

Call recorder for every team, sales, support and product

Users can upvote on your Linear roadmap

Handle all slack conversations in the shared inbox

Unified widget for support, feedback and changelog

Other Support Tools

slow or no Linear sync

no reminders

no collaboration with sales and product

users can’t influence the product roadmap

no slack integration

no customization on widget

A unique customer support
and feedback tool for B2B

The first customer support tool with a sync engine. Every interaction in Productlane feels like a native app, with the highest design standards and end-to-end feedback processing.

Linear Sync Engine

Close feedback loops at scale

Call recorder

Public roadmap

Slack

Widget

Beta

Productlane

Fast and native Linear sync

Easily send updates for done Linear projects and issues

Call recorder for every team, sales, support and product

Users can upvote on your Linear roadmap

Handle all slack conversations in the shared inbox

Unified widget for support, feedback and changelog

Other Support Tools

slow or no Linear sync

no reminders

no collaboration with sales and product

users can’t influence the product roadmap

no slack integration