One platform for user feedback and customer support

One platform for user feedback and customer support

One platform for user feedback and customer support

Support your customers via email, Slack connect and a native widget, so you can follow up on all feedback and ship well crafted products. Local first and built on Linear.

Shared Email Inbox

Slack inbox

Feedback Hub

Widget

Changelog

Public Roadmap

shared support email inbox customer support B2B productlane
shared support email inbox customer support B2B productlane

Shared Email Inbox

shared support email inbox customer support B2B productlane

Shared Email Inbox

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Powering user-centered companies worldwide

Customer support and
user feedback, made for B2B

Bring together all your channels, such as Email, Slack, or Hubspot.

Reply in Productlane, connect everything with Linear, and see all customer requests by company and person.

Bring in feedback from various sources like Hubspot, Slack and more. Reply within Productlane, connect everything with Linear and see all customer requests by company and person.

API first

Custom system data on each conversation and full API-access.

API first

Connecting product, support, and engineers for optimal results.

API first

Connecting product, support, and engineers for optimal results.

Less than 50ms load time

Lightning fast. Meet the first customer support tool with a sync engine.

Less than 50ms load time

A lightning fast UI and Linear sync. Creating a native experience.

Less than 50ms load time

A lightning fast UI and Linear sync. Creating a native experience.

Built on Linear

See the delivery status of every linked Linear issue, by user and company.

Built on Linear

Fast, native Linear sync. Create and connect issues and projects.

Built on Linear

Fast, native Linear sync. Create and connect issues and projects.

Support inbox for emails and Slack connect channels

Handle all in-app feedback, support emails, and Slack connect channels in one place. Get context from your database and link everything to Linear with AI suggestions.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Customer data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Company view

View all requested Linear issues and projects per company or person.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Customer data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Company view

View all requested Linear issues and projects per company or person.

Linear AI Suggestions

Get AI suggestions for matching Linear issues or projects.

Customer data

Get full customer context, by displaying custom database data.

Priority inbox

Handle the most important requests and keep inbox zero.

Company view

View all requested Linear issues and projects per company or person.

One customer portal for your feedback, support and changelog

Move your public roadmap, customer support, and changelog notifications all into one customer portal.

Public Roadmap

Share a beautiful roadmap synced with your Linear projects to get more feedback.

Public Roadmap

Share a beautiful roadmap synced with your Linear projects to get more feedback.

Public Roadmap

Share a beautiful roadmap synced with your Linear projects to get more feedback.

Support portal

Customers can view their support requests and linked Linear issues on the same portal.

Support portal

Customers can view their support requests and linked Linear issues on the same portal.

Support portal

Customers can view their support requests and linked Linear issues on the same portal.

Changelog

Keep customers in the loop about recent fixes and features, customizable and beautiful.

Changelog

Keep customers in the loop about recent fixes and features, customizable and beautiful.

Changelog

Keep customers in the loop about recent fixes and features, customizable and beautiful.

A beautiful widget to drive engagement in your app

Embed a widget in your app to get more feedback, handle support requests, send out new changelogs, and soon live chat.

All-in-one widget

One beautiful widget for your feedback, support and changelog.

Changelog notifications

Highlight recent feature launches and increase feature adoption.

Live chat (soon)

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and brand colors.

All-in-one widget

One beautiful widget for your feedback, support and changelog.

Changelog notifications

Highlight recent feature launches and increase feature adoption.

Live chat (soon)

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and band colors.

All-in-one widget

One beautiful widget for your feedback, support and changelog.

Changelog notifications

Highlight feature launches and increase feature adoption.

Live chat (soon)

Get conversations going with customers through live chat.

Custom themes

Match the widget's theme with your website and brand colors.

Works for all user requests, even in call recordings

Productlane is built to handle the most valuable feedback you can get from customers: Qualitative feedback from user calls. Upload them or use the built-in Productlane recorder.

Timestamp notes

Timestamp notes

Take timestamped notes and link to only the relevant part of the call.

Take timestamped notes and link to only the relevant part of the call.

Smart templates

Smart templates

Write a template or autogenerate one from trending Linear issues.

Write a template or autogenerate one from trending Linear issues.

AI Transcripts

AI Transcripts

You will always have a backup in case you didn’t take notes.

You will always have a backup in case you didn’t take notes.

The #1 platform for companies who use Linear

The #1 customer feedback tool
built on Linear

Connect all feedback with Linear projects and issues, publish them to your portal and auto-create changelogs.

Operate Linear from the Productlane UI with a 2-way-sync.
Connect projects and issues, publish them to your portal and auto-create changelogs.

Operate Linear from the Productlane UI with a 2-way-sync. Connect projects and issues, publish them to your portal and

auto-create changelogs.

Inbox

7

New Slack connect message.

New Slack connect message.

New Slack connect message.

DEV-323

Created based on the feedback.

Created based on the feedback.

Created based on the feedback.

Publish

Hide

On your customer portal.

On your customer portal.

On your customer portal.

Changelog

Roadmap

Changelog created from issues.

Changelog created from issues.

Created from issues.

Bring your channels together with a robust API and countless integrations

Connect your most valuable customer data and start with seamlessly integrated customer support.

Connect your most valuable customer data and start with seamlessly integrated

customer support.

Raycast

Raycast

The easiest way to send feedback to

Productlane with a simple shortcut.

The easiest way to send feedback to Productlane with a simple shortcut.

The easiest way to send feedback to

Productlane with a simple shortcut.

Slack

Slack

Manage your slack customer conversations from the Productlane shared inbox.

Manage your slack customer conversations from the Productlane shared inbox.

API

API

Sync your contacts, feedback and more with your API.

Sync your contacts, feedback and more with

your API.

Sync your contacts, feedback and more with your API.

Zapier

Zapier

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Hubspot

Hubspot

Import contacts, view the delivery status of feedback in Hubspot.

Import contacts, view the delivery status of feedback in Hubspot.

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"

    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Brandon Bayer

    CEO, Flightcontrol

  • "Streamlining communication frictionless"

    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Co-founder, beams

  • "It pairs nicely with Linear for project planning"

    Using Productlane since the early stages has shown us how much value this product adds to our stack.

    With a constant influx of customer feedback, Productlane helps us analyze, understand, and act on it. It pairs nicely with Linear for project planning. It's a must-have, and the team is very cool!

    Pierre Colson

    VP of Product & Design, Flair

  • "We love Productlane at Mintlify."

    It links our customers, community, and team. We use it to collect product feedback and ideas, and keep users up-to-date on what we're working on and what we ship.

    Keep up your great work

    Flo Merian

    Marketing, Mintify

High-performing startups choose Productlane

Productlane helps thousands of user-centric teams streamline customer support and create better products.

  • "Invaluable tool for customer/user intel"


    It transformed our engineering process to being massively more customer and feedback oriented.
    We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.

    Jeff Escalante

    Engineering Director, Clerk

  • "Best feedback tool for Linear users"

    We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.

    Jeff Escalante

    CEO, Flightcontrol

  • "Streamlining communication frictionless"


    Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.

    Jens Teichert

    CTO, vivenu

  • "Productlane was a game changer for us"

    Productlane user since day one here. At @beams we love the Linear integration to turn customer feedback directly into tickets. And recently we also started using the email integration, so we can all track and engage in support communication.

    Evgenii Pavlov

    Co-founder of flair.hr