Support our Product Hunt Launch on Oct 15th
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Support our Product Hunt Launch on Oct 15th
Get Notified
Product Hunt Launch on Oct 15th
Get Notified
The customer support and feedback platform for B2B SaaS
The customer support and
feedback platform for B2B SaaS
Productlane combines lightning-fast customer feedback management with a support platform so you can close the loop on everything and ship well-crafted products. Local first. Built on Linear.
Shared Email Inbox
Slack Helpdesk
Feedback Hub
Widget
Changelog
Public Roadmap
Shared Email Inbox
Shared Email Inbox
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Powering 2000+ user-centered companies worldwide
Feedback hub meets support,
to close the loop for everything
Customer feedback reaches you through calls, emails, and various other sources. Respond to it, act on it, and follow up swiftly with a unified feedback and support setup.
Built on Linear
Fast, native Linear sync. Create and connect issues and projects.
Built on Linear
Fast, native Linear sync. Create and connect issues and projects.
Built on Linear
Fast, native Linear sync. Create and connect issues and projects.
Collaboration
Connecting product, support, and engineers for optimal results.
Collaboration
Connecting product, support, and engineers for optimal results.
Collaboration
Connecting product, support, and engineers for optimal results.
Speed
A lightning fast UI and Linear sync. Creating a native experience.
Speed
A lightning fast UI and Linear sync. Creating a native experience.
Speed
A lightning fast UI and Linear sync. Creating a native experience.
Product focused
Built to prioritize continuous and user-centric development.
Product focused
Built to prioritize continuous and user-centric development.
Product focused
Built to prioritize continuous and user-centric development.
Shared email inbox
for customer support
Sending & receiving emails enables you to move all your customer conversations to Productlane and process them collaboratively.
Emailing & signatures
Automatically receive emails in your inbox and answer them directly.
Snooze conversations
Snoozing speeds up inbox zero and keeps key conversations accessible.
Undo sent
Undo the sending of your message within 10 seconds after sending.
Connect to Linear
Turn feedback into action. Create or connect a Linear issue instantly.
Emailing & signatures
Automatically receive emails in your inbox and answer them directly.
Snooze conversations
Snoozing speeds up inbox zero and keeps key conversations accessible.
Undo sent
Undo the sending of your message within 10 seconds after sending.
Connect to Linear
Turn feedback into action. Create or connect a Linear issue instantly.
Emailing & signatures
Automatically receive emails in your inbox and answer them directly.
Snooze conversations
Snoozing speeds up inbox zero and keeps key conversations accessible.
Undo sent
Undo the sending of your message within 10 seconds after sending.
Connect to Linear
Turn feedback into action. Create or connect a Linear issue instantly.
One inbox for all your
Slack connect channels
Handle all your Slack conversations with Productlane, so no message falls under the cracks.
Reply to feedback, ask for more context, and build relationships, from one inbox.
Reply to Slack messages
Reply to Slack messages
Never forget to get back to a customer on Slack and close the loop.
Never forget to get back to a customer on Slack and close the loop.
Linear Sync
Linear Sync
Turn slack messages into actionable feedback. Connect to Linear instantly.
Turn slack messages into actionable feedback. Connect to Linear instantly.
Inbox zero for Slack
Inbox zero for Slack
Productlane helps you reach inbox zero for slack connect conversations.
Productlane helps you reach inbox zero for slack connect conversations.
Collaborate on slack messages
Collaborate on slack messages
Streamline communication with internal comments for Slack messages.
Streamline communication with internal comments for Slack messages.
Unify your support widget, feedback portal and changelog
Efficiently manage how you keep customers in the loop about fixes, launches and upcoming features.
Public Roadmap
Share a beautiful roadmap synced with your Linear projects to get more feedback.
Public Roadmap
Share a beautiful roadmap synced with your Linear projects to get more feedback.
Widget
Get even more feedback through a widget and upvotes on your roadmap.
Widget
Get even more feedback through a widget and upvotes on your roadmap.
Changelog
Keep customers in the loop about recent fixes and features, customizable and beautiful.
Changelog
Keep customers in the loop about recent fixes and features, customizable and beautiful.
Get close to your customers with the feedback widget
Be there for your customers at every step. The Productlane Widget lets them reach out, get help, and share feedback effortlessly.
Customizable links.
Enables you to add helpful resources for your customers.
Feedback modal.
Allow users to give feedback directly from within your product.
Changelog spotlight.
Highlight recent feature launches and increase feature adoption.
Custom themes.
Match the widget's theme with your website and brand colors.
Customizable links.
Enables you to add helpful resources for your customers.
Feedback modal.
Allow users to give feedback directly from within your product.
Changelog spotlight.
Highlight recent feature launches and increase feature adoption.
Custom themes.
Match the widget's theme with your website and brand colors.
Customizable links.
Enables you to add helpful resources for your customers.
Feedback modal.
Allow users to give feedback directly from within your product.
Changelog spotlight.
Highlight recent feature launches and increase feature adoption.
Custom themes.
Match the widget's theme with your website and brand colors.
Connect all feedback with Linear, even call recordings
Talking to your users is not limited to a specific team and contains valuable customer feedback. Create actionable insights with the Productlane call recorder and our native Linear sync.
Linear Sync
Linear Sync
Take any part of your notes and link a Linear issue to it.
Take any part of your notes and link a Linear issue to it.
AI Transcripts
AI Transcripts
You will always have a backup in case you didn’t take notes.
You will always have a backup in case you didn’t take notes.
Recording
Recording
The Productlane call recorder bot automatically joins your meetings.
The Productlane call recorder bot automatically joins your meetings.
Timestamp notes
Timestamp notes
Take timestamped notes and link to only the relevant part of the call.
Take timestamped notes and link to only the relevant part of the call.
The number one customer feedback tool built on Linear
Operate Linear from the Productlane UI with a 2-way-sync.
Connect projects and issues, publish them to your portal and
auto-create changelogs.
Operate Linear from the Productlane UI with a 2-way-sync.
Connect projects and issues, publish them to your portal and auto-create changelogs.
Operate Linear from the Productlane UI with a 2-way-sync. Connect projects and issues, publish them to your portal and auto-create changelogs.
Received feedback from different sources
Inbox
7
DEV-323
Natively creating an issue based on received feedback.
Assign to a new project
New project
in Productlane.
Publish or hide your projects and issues on your customer portal
Publish
Hide
Changelog
Roadmap
Create Changelog from done issues & projects
Bring your channels together with a powerful API and Integrations
Connect your most valuable customer data and start with seamlessly integrated customer support.
Raycast
Raycast
The easiest way to send feedback to
Productlane with a simple shortcut.
The easiest way to send feedback to
Productlane with a simple shortcut.
Slack
Slack
Manage your slack customer conversations from the Productlane shared inbox.
Manage your slack customer conversations from the Productlane shared inbox.
API
API
Sync your contacts, feedback and more with your API.
Sync your contacts, feedback and more with your API.
Zapier
Zapier
Connect countless tools like Typeform, Salesforce or Tally via Zapier.
Connect countless tools like Typeform, Salesforce or Tally via Zapier.
Hubspot
Hubspot
Import contacts, view the delivery status of feedback in Hubspot.
Import contacts, view the delivery status of feedback in Hubspot.
Why our customers choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.
Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Why our customers choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Brandon Bayer
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Why our customers choose Productlane
Productlane helps thousands of user-centric teams streamline customer support and create better products.
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
"Invaluable tool for customer/user intel"
It transformed our engineering process to being massively more customer and feedback oriented.
We can feel much more confident that the things we work on are delivering value, because we literally hear that they are from actual users before we commit resources to them.Jeff Escalante
Engineering Director, Clerk
"Best feedback tool for Linear users"
We use Productlane to share plans with and get feedback from users. It's a great way to store user feedback and the tight integration with Linear works great and makes our lives easier by reducing duplication.
Jeff Escalante
CEO, Flightcontrol
"Streamlining communication frictionless"
Productlane streamlines communication with our sales and support teams. With their portal, our whole team can access our Linear roadmap and add new feedback to it. Their Slack integration is really frictionless and turns every message in a Slack channel into a Productlane note.
Jens Teichert
CTO, vivenu
Unique customer feedback
and support management for B2B
The first feedback management platform with a sync engine. Every interaction in Productlane feels like a native app, with the highest design standards and end-to-end feedback processing.
Linear Sync Engine
Close feedback loops at scale
Call recorder
Public roadmap
Slack
Widget
Beta
Productlane
Fast and native Linear sync
Easily send updates for done Linear projects and issues
Call recorder for every team, sales, support and product
Users can upvote on your Linear roadmap
Handle all slack conversations in the shared inbox
Unified widget for support, feedback and changelog
Other Support Tools
slow or no Linear sync
no reminders
no collaboration with sales and product
users can’t influence the product roadmap
no slack integration
no customization on widget
Unique customer feedback
and support management for B2B
The first feedback management platform with a sync engine. Every interaction in Productlane feels like a native app, with the highest design standards and end-to-end feedback processing.
Linear Sync Engine
Close feedback loops at scale
Call recorder
Public roadmap
Slack
Widget
Beta
Productlane
Fast and native Linear sync
Easily send updates for done Linear projects and issues
Call recorder for every team, sales, support and product
Users can upvote on your Linear roadmap
Handle all slack conversations in the shared inbox
Unified widget for support, feedback and changelog
Other Support Tools
slow or no Linear sync
no reminders
no collaboration with sales and product
users can’t influence the product roadmap
no slack integration
no customization on widget
Unique customer feedback
and support management for B2B
The first feedback management platform with a sync engine. Every interaction in Productlane feels like a native app, with the highest design standards and end-to-end feedback processing.
Productlane
Fast and native Linear sync
Easily send updates for done Linear projects and issues
Call recorder for every team, sales, support and product
Users can upvote on your Linear roadmap
Handle all slack conversations in the shared inbox
Unified widget for support, feedback and changelog
Other Support Tools
slow or no Linear sync
no reminders
no collaboration with sales and product
users can’t influence the product roadmap
no slack integration
no customization on widget
Get closer to your customers now
Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.
Affordable for all teams
With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.
Linear sync engine
Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.
Set up in 5 minutes
Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.
Built with 🥨 in Munich
Get closer to your customers now
Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.
Affordable for all teams
With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have
limitless viewers.
Linear sync engine
Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within
a few milliseconds.
Set up in 5 minutes
Getting started with Productlane is easy. Signup, connect Linear and start receiving and answering to feedback.
Built with 🥨 in Munich
Get closer to your customers now
Get started with Productlane. Your lightening fast, single source of truth for user feedback, research, and support. Built on Linear.
Affordable for all teams
With seat-based pricing we make Productlane affordable for all teams. Pay for editors and have limitless viewers.
Linear sync engine
Frictionless Linear sync. Making it feel magical to jump into a Linear issue and back to the conversation within a few milliseconds.
Set up in 5 minutes
Getting started with Productlane is easy.
Signup, connect Linear and start receiving and answering to feedback.
Built with 🥨 in Munich
The customer support tool for modern
SaaS companies. Built on Linear.
The customer support tool for modern SaaS companies.Built on Linear.