<h1><strong>Where can i download past invoices?</strong></h1><p>You can download your past invoices on the <a href="https://productlane.com/settings/plans" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">plans page</a>, when you click on "Download invoices" on the top right.</p><h1>How do I add a video recording to a note?</h1><p>To create a really maintainable system for linking call recordings to Linear and close the loop for all feedback, we recommend using a meeting recorder like Grain or Gong. You can send recording summaries and transcripts to Productlane through Zapier and from there, link feedback easily to Linear.</p><h1>My search does not work properly</h1><p>If your search isn’t working properly, try reindexing the portal search. To do this, press <strong>Cmd + K</strong> in the main app, search for <strong>Reindex Portal search</strong>, and run it. It may take some time to complete, but it will update the search index and fix most issues.</p><h1>Linear Integration Questions</h1><h2>My Linear connection does not work properly</h2><p>Sometimes this issue occurs when there’s a problem with your Linear token. To fix it, go to <a href="https://productlane.com/settings/integrations/linear" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);"><strong>Settings</strong></a> and reconnect your Linear integration. This process will not affect your data - nothing will be deleted.</p><h2>I don’t see my Linear teams / I can’t create any issue or project</h2><p>First, check your Linear settings and ensure all the teams you want to see in Productlane are visible and not hidden, as Productlane does not have access to private teams.<br>If you still don’t see any teams, it may be an issue with your Linear token, and we can’t sync teams from your Linear workspace. In that case, reconnect your Linear integration in <a href="https://productlane.com/settings/integrations/linear" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);"><strong>Settings</strong></a>.<br>If that still doesn’t work, please <strong>contact us</strong>.</p><h2>Does disconnecting or deleting my Productlane Workspace delete my Linear account/workspace?</h2><p>No, deleting or disconnecting your Linear workspace does not affect your Linear account in any way. Also, when disconnecting Linear, you can safely reconnect it later again.</p><p></p>

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