<h1>General questions</h1><h2><strong>Where can i download past invoices?</strong></h2><p>You can download your past invoices on the <a href="https://productlane.com/settings/plans" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">plans page</a>, when you click on "Download invoices" on the top right.</p><h2>How do I add a video recording to a note?</h2><p>To create a really maintainable system for linking call recordings to Linear and close the loop for all feedback, we recommend using a meeting recorder like Grain or Gong. You can send recording summaries and transcripts to Productlane through Zapier and from there, link feedback easily to Linear.</p><h2>My search does not work properly</h2><p>If your search isn’t working properly, try reindexing the portal search. To do this, press <strong>Cmd + K</strong> in the main app, search for <strong>Reindex Portal search</strong>, and run it. It may take some time to complete, but it will update the search index and fix most issues.</p><hr><h1>Linear Integration Questions</h1><h2>My Linear connection does not work properly</h2><p>Sometimes this issue occurs when there’s a problem with your Linear token. To fix it, go to <a href="https://productlane.com/settings/integrations/linear" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>Settings</strong></a> and reconnect your Linear integration. This process will not affect your data - nothing will be deleted.</p><h2>I don’t see my Linear teams and can't create issues</h2><p>First, check your Linear settings and ensure all the teams you want to see in Productlane are visible and not hidden, as Productlane does not have access to private teams.<br>If you still don’t see any teams, it may be an issue with your Linear token, and we can’t sync teams from your Linear workspace. In that case, reconnect your Linear integration in <a href="https://productlane.com/settings/integrations/linear" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>Settings</strong></a>. If that still doesn’t work, please <strong>contact us</strong>.</p><h2>Does disconnecting or deleting my Productlane Workspace delete my Linear account/workspace?</h2><p>No, deleting or disconnecting your Linear workspace does not affect your Linear account in any way. Also, when disconnecting Linear, you can safely reconnect it later again.</p><h2>How can I cancel my subscription?</h2><p>Please reach out to us to cancel your subscription through the widget or <a href="mailto:hello@productlane.com" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">hello@productlane.com</a>.</p><h2>How can I disconnect a Linear workspace</h2><p>You can disconnect your Linear workspace <a href="https://productlane.com/settings/integrations/linear" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">here</a> in the settings. If that doesn't work, you can go to the settings in Linear to revoke access <a href="https://linear.app/settings/integrations/productlane" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">here</a>.</p><h3>I'm a development agency, can I manage multiple clients using productlane?</h3><p>Yes, you can set up the Productlane <a href="https://productlane.com/docs/support-portal/customer-support-portal" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Customer Support Portal</a> to collaborate with multiple clients as an agency. If they submit an issue to you through the portal, email or Slack, they are able to track the progress of those Linear issues on their portal. You need to turn on "Messages from all sources" for this to work.</p><h3>How are comments working? Are these internal or also visible for the person who filed the ticket?</h3><p>Comments will be only visible for you and your team members, never for the customer.</p><p><strong>I want to get each ticket i receive with a ticket number, how can I do that?</strong></p><p>Currently, Productlane doesn't create ticket IDs for each thread. The URL of each thread is unique, so you can use that as an ID, or as soon as you link it to Linear, the Linear issue will have an ID.</p>

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