You can link your own domain like <a href="http://support.acme.com" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">support.acme.com</a> to your Productlane portal. To connect your domain, please follow these steps:<h2>Connect your domain</h2><ol class="steps-list"><li>Open <a href="http://productlane.com/settings/domain" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">domain settings</a>There, enter the domain you want to use. The subdomain can be anything you want. We’re using <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">roadmap</code> for this example.</li><li>Go to the DNS settings of your domainIn your DNS settings, add a new CNAME Record for the subdomain you chose above. How this looks depends on where you’ve bought your domain. In general, the result should look something like this:<img src="https://uploads.productlane.com/7a811e396f310ebe7f398132c79798a0.png">Not sure where to find these settings? You can usually find them at the place you’ve bought your domain. Try Googling for “DNS settings” plus the name of your provider!</li><li>Want to use a different subdomain? If you decide to use something different than <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">roadmap</code> as your subdomain, make sure to update both your Productlane settings (step 1) and DNS settings (step 2). </li></ol><hr><h1>Cloudflare</h1>For Cloudflare users: Please set the Proxy status option to off (DNS only). Otherwise, there might be SSL-related issues. If there are any troubles setting this up, don’t hesitate to send us a message at <a href="mailto:support@productlane.com" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">support@productlane.com</a>, and we’ll help you get this sorted.SSL issues like “525: SSL handshake failed” on Cloudflare and similar providersCommonly, this happens when using Cloudflare’s Proxy status setting.Go to <a href="https://dash.cloudflare.com/" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">dash.cloudflare.com</a> &gt; Websites &gt; (Your Domain) &gt; DNS, then look for the record ending in <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">.productlane.com</code>Click on Edit ▸ and toggle it off (DNS only):<img src="https://uploads.productlane.com/5f0ff90b364567e0fdffc6d91ea20749.png">These changes could take a while to update, depending on a number of factors.If there hasn’t been a change within 24 hours, or if this is frustrating to get to work (because it is!), then send us a message at <a href="mailto:support@productlane.com" target="_blank" rel="noreferrer" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; color: inherit; border-color: var(--portal-accent-color);">support@productlane.com</a>, and we’ll help you get this sorted.

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