<p>At scale, you will write the same things to many users. For example when closing a feedback loop, you might want to use a custom snippet to thank the user for their feedback or ask for their feedback. You can also store your calendar link as a snippet if you are scheduling user calls through Productlane often.</p><p>You can quickly add a snippet by using a Semicolon <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">;</code> in the Reply editor, and you can edit your snippets in <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Settings</code> -&gt; <code class="bg-gray-200 dark:bg-gray-800 text-gray-600 dark:text-gray-300 font-mono text-sm px-1.5 py-0.5 rounded [&amp;::before]:content-none [&amp;::after]:content-none">Snippets</code>.</p>

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